PTAD Reaffirms Commitment to Pensioners’ Welfare

By Oulwakemi Kindness

The Pension Transitional Arrangement Directorate (PTAD) has restated its unwavering commitment to the welfare, dignity, and satisfaction of Nigerian pensioners.

The directorate assured that no retiree’s years of service will go unrewarded.

PTAD’s Executive Secretary, Dr. Tolulope Odunaiya, gave the assurance as the agency joined public institutions nationwide to mark the 2025 Customer Service Week, themed “Mission Possible.”

Speaking in Abuja, Dr. Odunaiya, represented by the Director of Corporate Services, Kabiru Yusuf—said the agency remains focused on providing seamless, transparent, and technology-driven services to pensioners across Nigeria.

She applauded PTAD staff for their “relentless drive and commitment” to improving service delivery and highlighted key achievements, including the successful implementation of 32.5%, 10.66%, and 16.95% pension increases for about 32,000 retirees in September.

Dr. Odunaiya credited the milestone to collaboration with key government partners such as the Office of the Head of Civil Service of the Federation, the Ministry of Finance, the Budget Office, and the Office of the President.

“Without that shared commitment, the implementation of this pension increment would have remained a pipe dream,” she said.

She emphasized that teamwork and innovation remain at the heart of PTAD’s operations, adding that the theme “Mission Possible” embodies the agency’s belief that no challenge is insurmountable through collaboration and dedication.

In her goodwill message, the Acting National Coordinator of SERVICOM, Ngozi Akinbidewa, praised PTAD for its service excellence, transparency, and empathy towards pensioners.

She also commended the agency’s “I’m Alive” verification system, describing it as a model for citizen-centered service delivery, allowing pensioners to confirm their status conveniently from their homes.

“PTAD has set the pace in ensuring pensioners enjoy their benefits with dignity. That’s what we call making the impossible possible,” Akinbidewa said.’

Akinbidewa further highlighted the symbolism behind this year’s Customer Service Week colours, teal for calmness and balance, white for transparency and honesty, and red for passion and energy, values she said PTAD has consistently demonstrated.

The celebration also featured staff recognition and awards for outstanding dedication to improving pensioners’ experiences.

Customer Service Week, observed globally in the first week of October, honours professionals who deliver quality service and strengthen public trust.

The 2025 theme, “Mission Possible,” challenges organizations to innovate, collaborate, and redefine what service excellence means.