NSITF Reviews Performance, Expands Service Outlets

By Chinedu Echianu

The Nigeria Social Insurance Trust Fund (NSITF) has commenced its annual Management Performance Review (MPR) in Abuja, bringing together top management to assess the organisation’s performance over the past year and outline strategic priorities for 2026.

The two-day review, holding from February 12–13, focuses on evaluating progress made in strengthening operations and improving service delivery, while setting new performance targets for the year ahead.

Speaking at the opening session, NSITF Managing Director, Barrister Oluwaseun Falaye, described the review as a critical exercise for accountability and forward planning.

“This review is not a routine calendar event; it is a deliberate pause to reflect, to evaluate performance honestly, and to reset our priorities where necessary in order to deliver better outcomes for the institution and the people we serve,” he said.

Falaye urged participants to recognise their shared responsibility in advancing the organisation’s mandate, noting that the previous review session held in Lagos had shifted the Fund toward a more results-driven management culture.

“It marked a shift in how we interrogate performance, moving away from assumptions and comfort zones toward clarity, responsibility, and measurable results.

Decisions taken at that session set the tone for a more disciplined and outcome-driven approach to management across the organisation,” he added.

According to him, recent reforms have focused on strengthening operational structures, aligning manpower with organisational needs, expanding service presence, accelerating automation, and enhancing stakeholder engagement.

These efforts, he said, are part of a broader strategy to reposition NSITF as a responsive and credible social security institution.

The theme of the 2026 review — “Reinforcing NSITF’s Role in Building Trust and Delivering Value Towards Strengthening the Social Security System” — underscores the importance of professionalism and transparency in building public confidence.

“Trust is earned through consistency, transparency, and professionalism. Value is demonstrated when our processes work, when decisions are fair, and when outcomes meet expectations,” Falaye said, noting that each interaction with employers and employees plays a role in strengthening the Fund’s reputation.

He outlined five strategic priorities guiding discussions at the meeting: expanding coverage, particularly in private and informal sectors; improving the timeliness and transparency of claims processing; enhancing operational efficiency and financial discipline; advancing digital transformation; and promoting integrity across all levels of the organisation.

In her welcome address, NSITF Executive Director of Operations, Mojisoluwa Ali-Macaulay, described the review as an opportunity to assess progress and align operational goals with strategic objectives for the coming year.

“It provides a structured opportunity to assess how far we have come, evaluate the effectiveness of our execution, and identify areas where greater focus and discipline are required,” she said.

Ali-Macaulay highlighted improvements made over the past two years, including strengthened service delivery structures, manpower realignment, expanded automation, and enhanced performance monitoring.

She also confirmed that new branches and service delivery centres had been established to improve access to compliance activities, noting that measures introduced following the 2024 review had been successfully implemented.

Participants at the meeting include the Managing Director, Executive Directors, General Managers, Heads of Departments, and Regional and Branch Managers.

The review is expected to conclude with the rollout of performance targets and operational priorities aimed at strengthening the Fund’s contribution to Nigeria’s social security system.