NSITF MD: Digital Transformation of Operations Urgent, Not Optional

By Chinedu Echianu

The Managing Director of the Nigeria Social Insurance Trust Fund (NSITF), Barrister Oluwaseun Faleye, has stressed the urgent need to digitalize the Fund’s operations, describing the move as a necessity rather than an option.

Faleye made this known during his opening remarks at the Bi-Annual Regional Management Performance Review (RMPR), which is being held simultaneously across six regions of the country.

“Digital transformation is not optional, it is urgent. We are investing in e-NSITF platforms, digital records systems, and data-driven service delivery to reduce manual inefficiencies, improve transparency, and restore confidence,” he declared.

Speaking on the theme of the review, “Beyond Targets: Delivery Excellence and Sustainable Growth,” Faleye said the exercise was not just about auditing numbers but about reaffirming the Fund’s mission to deliver tangible, people-centered impact.

“We are navigating a complex landscape, where expectations are rising, technology is disrupting old models, and our relevance is being measured by not just what we do, but how we do it. We must move beyond the comfort of ‘meeting targets’ and embrace the new standard of delivery excellence,” he added.

The NSITF boss highlighted the Fund’s achievements over the past year and outlined his aspirations for the future, urging staff to be “honest, courageous, and solution-oriented” in their reviews.

“Highlight what is working, spotlight what is not, share ideas that can travel across regions, and raise red flags before they become crises,” he charged.

Also speaking at the event, the Executive Director of Operations, Mrs. Mojisola Alli Macaulay, noted that the review created an opportunity to “reflect on progress, confront challenges, and recommit to operational excellence.”

On his part, the Executive Director of Administration, Barrister Samaila Abdul, reaffirmed the Executive Management’s commitment to supporting staff in achieving organizational goals, urging them to redouble efforts in driving ECS and contribution collections.

The newly appointed Executive Director of Finance and Investment, Mr. Olugbemi Ayodele Samuel, commended the staff for their dedication and encouraged them to come up with implementable decisions.

The two-day review, which featured online participation, brought together the Managing Director, Executive Directors, General Managers, Regional Managers, and Branch Managers of the Fund.